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Terms of Service

These Terms govern your access to and use of Akoora's products. Please read them carefully — they explain what we promise, what we don't, and where responsibility for your data sits.

Last updated: June 1, 2026

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This document is a general template provided for convenience and does not constitute legal advice. Akoora recommends having it reviewed by qualified counsel before relying on it for a production business.

1. Acceptance of terms

By creating an account, clicking "I agree," or otherwise accessing or using any product in the Akoora suite ( Collectively, Akoora Code, Store, Catalog, Drive, Calendar, Mail, Admin, Console, Verify, Tax, and any other product or feature Akoora makes available, including related apps, APIs, and support. ), you ("Customer", "you") agree to be bound by these Terms of Service (the "Agreement") and any order form, statement of work, or acceptable use policy incorporated by reference. If you are entering into this Agreement on behalf of a company, you represent that you have authority to bind that company. If you do not agree, do not use the Services.

2. The services

Akoora Systems, Limited ("Akoora", "we", "us") provides a suite of business software products delivered as a hosted service ( Software-as-a-Service: software hosted and operated by Akoora and accessed by Customer over the internet, rather than installed on Customer's own infrastructure. ). We may add, change, suspend, or discontinue any feature or product at any time, and we will use reasonable efforts to give advance notice of changes that materially reduce functionality you actively rely on. Beta or preview features are provided "as available" and may be changed or withdrawn without notice.

3. Accounts & security

You are responsible for maintaining the confidentiality of your account credentials, API keys, and any sub-accounts created under your organization, and for all activity that occurs under them. You must notify us promptly at security@akoora.example if you suspect unauthorized access. We may suspend access to protect the Services or other customers if we reasonably believe your account has been compromised or is being used in violation of this Agreement.

4. Acceptable use

You agree not to, and not to permit others to:

  • reverse-engineer, decompile, or attempt to extract the source code of the Services, except to the extent applicable law expressly permits;
  • use the Services to store or transmit malware, or content that is unlawful, infringing, or violates a third party's rights;
  • attempt to bypass rate limits, quotas, or security controls, or probe, scan, or test the vulnerability of any system;
  • resell, sublicense, or provide the Services to third parties as a standalone service without our written consent; or
  • use the Services in a way that violates applicable export control, sanctions, or data protection law.

We may suspend or terminate access for a material breach of this section, with notice where practicable.

5. Your content

" Any data, files, documents, code, messages, calendars, catalog records, or other content that Customer or its users upload, store, or generate using the Services — for example, files stored in Akoora Drive, messages sent through Akoora Mail, or events created in Akoora Calendar. " remains your property. You grant Akoora a limited, worldwide license to host, cache, process, and transmit Customer Content solely to provide, secure, and support the Services. You are solely responsible for the legality, accuracy, and appropriateness of Customer Content, and for having the rights necessary to store and process it through the Services.

6. Backups & data loss — please read

Akoora takes reasonable technical measures to protect Customer Content, including routine backups of production systems. However, Akoora is not a backup or archival service, and we do not guarantee that Customer Content will be free of loss, corruption, or unavailability.

To the fullest extent permitted by law, Akoora is not responsible or liable for any loss, deletion, corruption, or unauthorized access to files, emails, calendar entries, catalog data, or any other Customer Content stored in Akoora Drive, Akoora Mail, Akoora Calendar, Akoora Catalog, Akoora Store, or any other product, whether caused by Customer error, user permissions, third-party integrations, force majeure events, service interruptions, or any other cause. This includes content deleted by you or your users, whether intentionally or by mistake, and content lost due to expired trials, cancelled subscriptions, or account suspension for breach of this Agreement.

You are responsible for maintaining your own independent backups of any Customer Content that is important to your business, using export tools we provide or your own processes, at a frequency appropriate to your risk tolerance. Where we agree to a specific backup or recovery service level in a signed order form, that order form controls over this section.

7. Fees & payment

Fees are as set out in your order form or the pricing plan you select. Unless stated otherwise, fees are billed in advance on a recurring basis, are non-refundable, and exclude applicable taxes. Late payments may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, and we may suspend the Services for accounts more than 15 days past due after notice.

8. Third-party services

The Services may interoperate with third-party applications, integrations, or payment processors that you choose to connect. Akoora does not control and is not responsible for third-party services, and your use of them is governed by the third party's own terms. We are not liable for any loss or corruption of data that occurs on a third-party system, or for the acts or omissions of any third-party provider you connect to your account.

9. Intellectual property

Akoora and its licensors retain all right, title, and interest in and to the Services, including all software, design, and documentation, excluding Customer Content. Feedback you provide about the Services may be used by Akoora without restriction or obligation. All trademarks, logos, and brand names are the property of their respective owners.

10. Disclaimer of warranties

Except as expressly stated in a signed order form or as required by law, the services are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Akoora does not warrant that the services will be uninterrupted, error-free, or completely secure, or that any data loss will not occur.

11. Limitation of liability

To the maximum extent permitted by applicable law, in no event will Akoora, its officers, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, goodwill, or data (including any Customer Content described in Section 6), arising out of or related to this Agreement or the Services, even if advised of the possibility of such damages. Akoora's total aggregate liability arising out of or related to this Agreement will not exceed the amount Customer actually paid to Akoora for the Services in the 12 months preceding the event giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you; in those cases, our liability is limited to the greatest extent permitted by law.

12. Indemnification

You will defend, indemnify, and hold harmless Akoora from and against any claims, damages, and expenses (including reasonable legal fees) arising from your Customer Content, your use of the Services in violation of this Agreement, or your violation of applicable law or a third party's rights.

13. Term & termination

This Agreement remains in effect while you use the Services. Either party may terminate for convenience at the end of the applicable billing period, or immediately for a material, uncured breach. Upon termination, your right to access the Services ends, and we may delete Customer Content after a reasonable retention window (typically 30 days) unless a longer period is required by law or your order form. Section 6, 10, 11, and 12 survive termination.

14. Governing law & disputes

This Agreement is governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles, unless a different governing law is specified in your order form to comply with local requirements. Any dispute not resolved informally within 30 days will be submitted to the exclusive jurisdiction of the state and federal courts located in Delaware, except where local consumer-protection law grants you the right to bring a claim in your own jurisdiction.

15. Changes & contact

We may update this Agreement from time to time. For material changes, we will provide at least 30 days' notice by email or in-product notice before they take effect; continued use after that date constitutes acceptance. Questions about this Agreement can be sent to legal@akoora.example or by post to Akoora Systems, Limited, San Francisco, CA, USA.